Internal Sales Steel

Job purpose

The role is responsible for overseeing the customer sales experience for direct-to-site enquiries, with a core focus on delivering an exceptional service and ensuring orders are administered accurately and timely. You will build long-term relationships with the aim of increasing growth and profitability by customer account(s).

You will proactively take care of the customer quotation, order and delivery service, representing the Wrekin brand and encouraging repeat business. As a team member your timely communication and active input in service development will be encouraged and valued.

• Professionally engage and respond to incoming telephone and e-mail sales enquiries in a timely fashion.
• Maintain and develop strong relationships with all respective customers.
• Proactively engage and deliver all marketing and product promotions.
• Produce and follow up verbal and written quotations, ensuring accurate and in full data input/capture.
• Responsibility to ensure that all product training has been completed and proactively seek new knowledge from other departments through open dialogue.
• Using trained knowledge provide product and application advice to all customer groups or pass on to suitable technical support in good time, ensuring customer service follow up communication.
• Ensure customer relationship knowledge is shared both using CRM and updating colleagues in other internal and external teams.
• Attendance to trade shows, corporate events, displays and meetings as and when required.
• Identify improvements that can be implemented to enhance the customer experience, the supplier experience and the profitability of the business.
• Responsible for ensuring SPA agreements are adhered to and associated account managers are updated on service performance in good time, ensuring proactive communication.
• Responsible for notifying line manager for exceptional sales that may lead to stock shortage.
• Responsible for promoting effective and constructive communication and the team ethic.
• Provide and collate commercial market knowledge and feedback to Line Manager, for continual market assessment to ensure the company maintains an optimum competitive position both technically and commercially.
• Oversee the transition and encourage the creation of merchant lead enquiries to the specialist sales teams; Iron, geosynthetics and steel. Work closely with the heads of the specialist sales teams to ensure that sales service, strategies and market intelligence is shared and harmonised.
• Responsibility to oversee the correct use of CRM and data capture protocols.
• Implement sales techniques with a specific focus on ‘add on’ accessorised sales.
• Engage in the use of all company communication formats e.g., SharePoint.

• Sales and margin targets
• Customer retention and growth
• Conversion rates
• Ensure the credit note error remains below 0.50%