Our complaints process

We are committed to providing the highest level of service to all our customers. If something goes wrong, we want to know about it so we can rectify the issue quickly and learn from the experience.

Our complaints process ensures that all concerns are handled promptly, fairly and consistently by the right people within our business.

How to Raise a Complaint

At present, most complaints reach us through our sales teams, either internally or externally. If you wish to raise a complaint directly, please email complaints@wrekinproducts.com.

Our Service Level Commitment

We aim to:

• Acknowledge all complaints immediately with a holding email
• Provide an initial response within 48 hours outlining our next steps

• Maintain regular communication until the matter is fully resolved

Continuous Improvement

Every complaint helps us improve. We regularly review feedback and outcomes to enhance our processes, products and service quality across all areas of our business.

If you have any questions about our complaints process, please contact us at complaints@wrekinproducts.com.