Home
My Wrekin
Wrekin offices

Service you can count on: The Wrekin Way of doing things right

We’ve always believed that great products need great service to back them up. That’s why we focus as much on how we work with our customers as we do on the access solutions we supply.

From dependable deliveries to responsive communication, our aim is simple - to make every day better for the people we serve.

"We always receive attentive service, keeping us well informed of any issues and delays. Much appreciated."

We’re proud to hear feedback like this, and even prouder that it reflects how we work across the board.

Man operates machinery inside the Wrekin foundry

30 years of excellence in quality management

In 2025, we achieved our 30th consecutive year of certification to ISO 9001, the internationally recognised standard for quality management systems through the British Standards Institution (BSI). This celebrates our unwavering commitment to quality, excellence, and partnership over the past three decades.

As a leading UK manufacturer and supplier of ductile iron and steel access solutions, we have consistently demonstrated rigorous standards across our design, development, and manufacturing operations. Our long-standing dedication to continuous improvement and customer satisfaction have helped cement our position as a trusted name in the civil engineering sector.

BSI’s recognition not only marks a significant achievement but also reflects the enduring strength of our internal systems, culture of accountability, and collaborative approach with customers and partners.

Approvals and Certification

Customer Service That Makes a Difference

For us, customer service means being helpful, human and honest. Whether you’re a merchant needing fast stock availability, a contractor chasing a delivery, or a specifier checking compliance. We’re here to make it easy.

We communicate clearly, act quickly, and always aim to solve problems before they become issues. It’s how we’ve built strong relationships with so many of our customers - and why they continue to put their trust in us.

On Time, In Full, Every Time

We’ve built a logistics system that puts product availability and service efficiency at the heart of what we do. From intelligent stock handling to proactive dispatch management.

We know site schedules are tight, and that delays cost money. That’s why on-time, in-full (OTIF) delivery is a key part of our service promise.

Wrekin office
The Wrekin Way

Doing Things Properly

We're not just here to meet minimum requirements. We design and manufacture to BS EN 124:2015, CD 534, and hold the BSI Kitemark across a wide range of our access products.

Because real customer service is about more than answering calls. It’s about backing up your promises with performance, day after day.

30 years of certification. Countless deliveries. One trusted partner.

If you’re looking for straightforward service and reliable quality, we’re ready to help.

Get in touch
Share this page